Privacy Policy

Effective date: July 16, 2026

Petvise Animal Hospital (“Petvise,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.petviseanimalhospital.com, schedule an appointment, submit a form, communicate with us, or use our veterinary services.

1. Information We Collect

We may collect:

Your name, address, email address, and telephone number
Your pet’s name, species, breed, age, medical history, and veterinary records
Appointment requests and information included in messages or forms
Payment and transaction information
Communication preferences and consent records
Website activity, such as pages visited, browser type, device information, IP address, and approximate location
Information you voluntarily provide through email, telephone, text message, online booking, or social media

Please do not submit highly sensitive personal information through an unsecured website form.

2. How We Use Information

We may use collected information to:

Schedule and manage appointments
Provide veterinary care and maintain medical records
Communicate about your pet’s care, test results, medications, reminders, and follow-up recommendations
Respond to questions and service requests
Process payments and maintain business records
Send clinic updates or promotional communications, when permitted
Operate, secure, analyze, and improve our website and services
Comply with legal, regulatory, licensing, and recordkeeping obligations
Protect the safety, rights, and property of our clients, patients, staff, and clinic

3. Text Messages and Email

If you provide your telephone number or email address, we may contact you regarding appointments, reminders, prescription requests, test results, your pet’s care, account matters, and other clinic-related communications.

With your consent, we may also send promotional messages. Consent to receive promotional messages is not a condition of receiving veterinary services. Message frequency may vary, and message and data rates may apply. You may opt out of marketing text messages by replying STOP or request assistance by replying HELP.

We do not sell or share mobile opt-in information or text-message consent with third parties for their own marketing purposes.

Email and text messaging may not always be secure. Please call the clinic for urgent concerns and avoid sending highly sensitive information through these channels.

4. Cookies and Analytics

Our website and its service providers may use cookies, pixels, and similar technologies to:

Keep the website functioning properly
Remember visitor preferences
Measure website traffic and performance
Understand how visitors use our website
Evaluate or improve advertising campaigns

Our website may use services provided by Wix, Google, or other technology and analytics providers. These companies may collect information according to their own privacy policies.

You may manage cookies through our cookie banner, when available, or through your browser settings. Disabling certain cookies may affect website functionality.

5. How We Share Information

We may disclose information when reasonably necessary to:

Veterinarians, specialists, emergency hospitals, pharmacies, diagnostic laboratories, imaging consultants, and other animal-care providers
Website hosting, appointment scheduling, practice-management, payment-processing, communication, analytics, advertising, and technology providers
Cremation, memorial, insurance, financing, or other services requested or authorized by you
Government agencies, licensing authorities, courts, law enforcement, or other parties when required by law
Professional advisers, such as accountants, attorneys, and insurers
A successor organization in connection with a merger, sale, financing, or transfer of the business

These providers may access information only as needed to perform services for us or as otherwise permitted by law.

Petvise Animal Hospital does not sell personal information for money.

6. Online Booking and Third-Party Links

Our website may connect you with third-party services, including online appointment scheduling, payment, maps, social media, or financing services. Information submitted directly to those companies is governed by their privacy policies and terms.

Links to third-party websites are provided for convenience. We are not responsible for the privacy practices, content, or security of websites we do not control.

7. Information Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, email system, or electronic transmission can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to provide services, maintain veterinary and business records, satisfy legal obligations, resolve disputes, and enforce agreements.

8. Your Privacy Choices

Depending on applicable law, you may have the right to request that we:

Confirm whether we process your personal information
Provide access to certain information
Correct inaccurate information
Delete certain information
Provide a portable copy of certain information
Stop sending promotional communications
Address a concern regarding the handling of your information

Some requests may be limited by veterinary recordkeeping, financial, legal, fraud-prevention, or other legitimate requirements. We may need to verify your identity before completing a request.

To submit a privacy request or appeal a decision regarding a previous request, contact us using the information below and include “Privacy Request” in the subject line.

9. Children’s Privacy

Our website and veterinary services are intended for adults arranging care for animals. We do not knowingly collect personal information online directly from children under 13. If you believe a child has submitted personal information to us, please contact us so we can review and appropriately address it.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations. The revised policy will be posted on this page with an updated effective date.

11. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, contact:

Petvise Animal Hospital
McKinney, Texas
Phone: 469-991-5171
Email: petvisehospital@gmail.com
Website: www.petvisehospital.com

This policy should be placed on a dedicated Privacy Policy page and linked in the website footer and near contact or appointment forms. Wix also provides a cookie-consent banner that can allow visitors to decline nonessential cookies. Wix privacy guidance Texas provides additional consumer privacy guidance through the Texas Attorney General.